How Luck Handles Your Data
A plain-English look at what we collect, why we collect it, and the rights you hold as a player in Ireland.
Privacy at Luck: what we collect and why
Last updated: September 8, 2026
Running a fair, secure casino means holding some personal information. This page explains exactly what we gather when you play at Luck, how long we keep it, and how you can access or delete it.
Account data
When you register at Luck we ask for your name, date of birth, email address, mobile number and country of residence. Date of birth confirms you meet the 18+ minimum age for gambling in Ireland. We may also request a photo ID or proof of address during account checks, particularly before larger withdrawals, in line with standard practice across the Irish gambling market and checks associated with the Gambling Regulatory Authority of Ireland (GRAI) as the body overseeing this sector. We store this information on encrypted servers and limit internal access to staff who need it to run your account or process a payout.
Payment data
Luck supports deposits and withdrawals via Visa, Mastercard, Revolut, SEPA bank transfer, and cryptocurrencies including Bitcoin, Ethereum and USDT. We do not store full card numbers or crypto wallet private keys on our own systems. Card and bank details are passed through payment processors that meet current industry security standards, and we retain only the transaction records needed for accounting, fraud prevention and tax reporting, such as amount, date, method and last four digits of a card. Crypto transactions are recorded by wallet address and blockchain transaction ID, which are public by nature but are not linked to your identity on our site without your account login.
Support data
Our 24/7 English-language support team logs chat transcripts and email correspondence so we can resolve a query if you contact us again about the same issue, and so we can review service quality. If you call or message us about a responsible gambling concern, that note is kept separately with restricted access and is used only to action your request, such as a deposit limit or self-exclusion.
Cookies and tracking
Luck uses cookies to keep you logged in, remember your language and currency preference (EUR by default for Irish players), and measure which games and promotions are used most. Some cookies are strictly necessary for the site to function, such as session and security cookies. Others are analytics or marketing cookies that help us understand traffic patterns and tailor offers. You can control non-essential cookies through the cookie banner shown on your first visit, or by adjusting your browser settings at any time. Blocking essential cookies may stop parts of the site, including login, from working correctly.
- Essential cookies: login sessions, security tokens, load balancing
- Preference cookies: currency, language, display settings
- Analytics cookies: page views, game popularity, session length
- Marketing cookies: promotional retargeting and bonus relevance
Your rights under EU data protection law
As a player based in Ireland, your data is processed under the framework of the EU General Data Protection Regulation. This gives you the right to request a copy of the personal data we hold on you, ask us to correct inaccurate details, request deletion of your data once it is no longer required for legal or accounting purposes, and object to certain uses such as marketing emails. You can also ask us to restrict processing while a dispute is reviewed, or request a portable copy of your data in a common file format.
How long we keep your data
| Data type | Retention period |
|---|---|
| Account and identity documents | Duration of account plus a period required for financial record-keeping |
| Transaction and payment history | Several years, to satisfy accounting and audit obligations |
| Support chat logs | Retained while relevant to an open or recent query |
| Marketing consent | Until you unsubscribe or withdraw consent |
Where we no longer need a piece of data for the reasons above, we delete or anonymise it. If you close your Luck account, we will confirm in writing which records must legally be retained and for how long.
Sharing your data
We share limited data with payment processors to complete deposits and withdrawals, with identity verification providers to confirm age and address, and with game studios such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Red Tiger, Hacksaw Gaming and Nolimit City strictly to run gameplay sessions and settle results. We do not sell your personal data to third parties for their own marketing.
Related pages
For the full rules governing your account, see Luck Terms and Conditions. If you want to manage limits or breaks from play, visit Responsible Gaming at Luck. For details on deposit and withdrawal methods, check Deposits and Withdrawals at Luck. Ready to play? Create your account in a few minutes.